Do you enjoy helping people, staying organized, and being at the heart of a busy, hands-on team? This position is perfect for someone who thrives on building relationships, solving problems, and making sure nothing falls through the cracks.

As the Customer Service Assistant, you'll support our Shop Manager and technician team by handling communication, organization, and coordination tasks that are critical to delivering an exceptional customer experience. From check-in to follow-up, you'll be a key part of keeping our off-road shop running smoothly.

What You'll Do

• Assist customers with product or service questions in person, by phone, and text
• Help manage job scheduling, customer updates, and technician workflow
• Prepare and organize documentation in our CRM (Shopmonkey)
• Support customer check-ins, follow-ups, and job completions
• Track job progress and ensure all updates, photos, and notes are logged
• Coordinate internal communication between the shop manager and techs
• Assist with parts status, vendor updates, and task tracking
• Perform other tasks as assigned to ensure customer satisfaction and shop efficiency

Perks

• Full time position: Monday-Thursday, 7am-6pm
• 3 Day Weekends
• Huge growth opportunities
• Employee Discounts
• Performance based bonuses and pay increases as you grow
• Supportive, family oriented environment
• PTO
• Health Insurance
• Life Insurance
• Open invite to go wheelin’ with the team
• Ability to learn from a team with decades in the industry

You’re a Good Fit If You…

• Love helping people and being part of a team
• Have general vehicle knowledge or a willingness to learn
• Are friendly, dependable, and organized
• Can juggle multiple tasks with attention to detail
• Are comfortable using communication and scheduling tools
• Want to grow in a high-performance environment

Job Type: Full-time